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Last Updated: 2026/08/05

Company Registration Information

UK Entity
Company Name: JINCHAN DIGITAL TECHNOLOGY LTD.
Company Address: TC-ABO LUMINOUS HOUSE, 300 SOUTH ROW, MILTON KEYNES, ENGLAND, UNITED KINGDOM, MK9 2FR
Registration number: 16034548
Place of registration: England and Wales
Service Time: 9:00-24: 00
Customer Service Channels: Online Service, Email Service

Welcome to Welcome to my shop. We serve customers throughout the United States with a selection of general merchandise and everyday products. Our goal is to provide a clear, convenient, and reliable shopping experience. Customers can browse our products, complete payment online, and place orders through our store. After an order is submitted, we will review, process, and arrange delivery based on the order information.

Order Processing and Shipping Policy

Orders are generally processed within 1-2 days, and the estimated delivery time is 12-15 days. Actual delivery times may vary due to order verification, inventory availability, holidays, weather conditions, carrier schedules, or other circumstances beyond our control. Once an order has shipped, customers may use the tracking information provided by us to check the delivery status.

Orders are shipped through USPS, Uniuni, GOFO Express, or Easy. Free shipping is available for all products delivered within the 48 contiguous United States. Free shipping does not apply to the following destinations:

  • Alaska and Hawaii;

  • U.S. protectorates and other U.S. territories;

  • APO/FPO addresses;

  • P.O. Box addresses.

For addresses that are not eligible for free shipping, the available shipping method and any applicable charges will be confirmed on the order page or by our customer service team. Because carrier coverage may vary, customers are responsible for providing a complete and valid delivery address where packages can be received.

Payment Methods

We accept the following payment methods:

  • VISA;

  • Mastercard;

  • American Express;

  • PayPal;

  • Klarna.

All payments must be verified through the payment system. Order processing may take longer if payment fails, information is incomplete, or additional order confirmation is required. Customers are responsible for ensuring that their billing information, shipping address, and contact details are accurate.

Returns and Exchanges

Customers may contact us to request a return or exchange within 14 days after receiving the product. Please contact us through online chat or email and provide the order information together with the reason for the request. After receiving the request, we will review the order and provide further instructions.

Return or exchange requests must be submitted within the stated period. Requests made after 14 days may not be accepted. Any return shipment, exchange arrangement, or related shipping instructions must follow the guidance provided by our customer service team. If delivery is affected by an incorrect address, incomplete recipient information, or failure to receive the package in time, please contact us as soon as possible so we can review the order.

Refund Policy

After a refund request is approved and reviewed, the refund will generally be processed within 7 days. The time required for the funds to appear in the customer’s account may also depend on the payment method, bank, or third-party payment provider. Refunds are generally issued to the original payment account. For payments made through PayPal, Klarna, or a bank card, the final posting time is determined by the relevant platform or card issuer.

Shipping Protection

A shipping protection fee equal to 2% of the order amount will be charged. This fee provides protection related to order delivery. The applicable coverage and handling process are subject to the order details and confirmation from customer service.

Customer Support and Contact Information

Customer support hours are:

  • Monday to Friday: 9:00 AM to 6:00 PM, online chat and email support;

  • Saturday to Sunday: 10:00 AM to 4:00 PM, limited email support only.

For questions about orders, shipping, returns, exchanges, or refunds, please contact:

Company Name: 荆州市沙上个商贸有限公司
Phone: +86 16521055258
Email: service@mail.osyfgpc.com
Company Address: 湖北省荆州市经济技术开发区鱼农桥街道纺印一路西子河畔办公楼1层4号G区946号

When contacting us, please include your order number, the email address used at checkout, and a detailed description of your question so that we can review and respond more efficiently.