Last Updated: 2026/08/05
Company Registration Information
- Company Name: 荆州市沙上个商贸有限公司
- Legal Representative: 谢雪霞
- Phone: +86 16521055258
- Email: service@mail.osyfgpc.com
- Date of Establishment: 2026-04-10
- Unified Social Credit Code: 91421000MAKB2MJU0H
- Company Address: 湖北省荆州市经济技术开发区鱼农桥街道纺印一路西子河畔办公楼1层4号G区946号
Thank you for shopping with Welcome to my shop. We are committed to providing clear and convenient pre-sale and after-sale support for customers in the United States. If you have any questions about our products, orders, shipping, returns, exchanges, or refunds, please contact us using the information below. To help us assist you more efficiently, please include your order number, the email address used for your order, the product name, and a clear description of the issue. For damaged, missing, or incorrect items, please also provide clear photos or videos.
| Contact Item | Contact Details / Service Information |
|---|---|
| Company Name | 荆州市沙上个商贸有限公司 |
| Phone | +86 16521055258 |
| service@mail.osyfgpc.com | |
| Company Address | 湖北省荆州市经济技术开发区鱼农桥街道纺印一路西子河畔办公楼1层4号G区946号 |
| Monday–Friday | 9:00 AM–6:00 PM (Live chat and email support) |
| Saturday–Sunday | 10:00 AM–4:00 PM (Limited email support only) |
| Order Processing Time | 1–2 business days |
| Estimated Delivery Time | Approximately 12–15 business days after shipment |
| Return/Exchange Request Period | Within 14 days of delivery |
| Refund Processing Time | Approximately 7 business days after the returned item is received and reviewed |
Please Note Before Contacting Us
-
Order Tracking and Shipping Questions
Orders are generally processed within 1–2 business days after payment confirmation. After shipment, delivery generally takes about 12–15 business days. Actual delivery times may vary due to weather, carrier operations, holidays, or deliveries to remote areas. Our commonly used carriers include USPS, Uniuni, GOFO Express, and Easy. -
Order Changes or Cancellations
If you need to change your shipping address, product information, or cancel an order, please contact us by email as soon as possible. Once an order has entered processing, packing, or shipment, we may not be able to guarantee that changes or cancellation can be made. Please carefully review your name, address, ZIP code, and contact information before placing an order. -
Product Issues and After-Sales Support
If your item arrives damaged, incomplete, defective, or different from what you ordered, please contact us as soon as possible after delivery and submit your request within the return/exchange period. Please do not send any item back without our prior confirmation, as this may affect the processing of your request. -
Free Shipping Coverage
We provide free shipping on all products within the 48 contiguous United States. Free shipping does not apply to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or P.O. Boxes. -
Response Time
We will respond to emails and live chat inquiries as quickly as possible during our support hours. Responses may take longer on weekends and public holidays. To help us resolve your request efficiently, please avoid submitting duplicate inquiries.
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