1. About Our Store

Welcome to my shop is a general merchandise store serving customers in the United States. We are committed to providing a convenient and reliable shopping experience.

• Company Name: 荆州市沙上个商贸有限公司

• Phone: +86 16521055258

• Email: service@mail.osyfgpc.com

• Company Address: 湖北省荆州市经济技术开发区鱼农桥街道纺印一路西子河畔办公楼1层4号G区946号

2. Orders and Shipping

Orders are usually processed within 1-2 business days after they are placed. After the order has been shipped, delivery generally takes 12-15 days. Delivery times may vary due to inventory availability, carrier operations, weather conditions, holidays, or other circumstances. Tracking updates may not appear immediately, so customers should rely on the carrier’s latest scan information.

Free shipping is available for all products delivered within the contiguous 48 states of the United States. Free shipping does not apply to Alaska, Hawaii, U.S. territories and protectorates, APO/FPO addresses, or P.O. boxes. We may select the most appropriate carrier based on the shipping address and the type of product ordered.

The available carriers include USPS, UniUni, GOFO Express, and Easy. Shipping insurance is charged at 2% of the total order amount.

3. Returns, Exchanges, and Refunds

If your order arrives damaged, defective, incorrect, or different from the item ordered, please contact us as soon as possible after delivery. Eligible items may be returned or exchanged within 14 days of receipt.

When submitting a request, please provide your order information, a detailed description of the issue, and clear photos or videos of the product. The item should remain in its original condition whenever possible, including its packaging, accessories, and related documentation.

Returns or exchanges caused by personal preference, incorrect size selection, or other reasons unrelated to product quality will be reviewed according to the specific product and the result of our after-sales evaluation.

Once a refund request has been approved, we generally process the refund within 7 days. The time required for the funds to appear in your account may depend on your bank, credit card issuer, or payment service provider. Refunds are normally issued to the original payment method.

4. Payment Methods

Welcome to my shop accepts the following payment methods:

• VISA

• Mastercard

• American Express

• PayPal

• Klarna

Please make sure that all payment information is accurate. An order is considered successfully submitted only after the order confirmation has been displayed.

5. Customer Support Hours

Online chat and email support are available during the following hours:

• Monday-Friday: 9:00 AM-6:00 PM

• Saturday-Sunday: 10:00 AM-4:00 PM, limited email support only

Customer inquiries are answered in the order they are received during support hours. Messages sent outside business hours will be reviewed and handled as soon as possible during the next available support period.